Weekly Lessons: PrestoPiano has 10-weeks each quarter according to our term dates. During the PrestoPiano school holidays, all lessons are paused unless explicitly requested by both teacher and student.  Four weeks' notice is required if you wish to discontinue lessons. 

Please make sure you are home at your scheduled lesson time and provide access to the teacher to come in. If you are running late please notify us and we will let the teacher know to wait. If you do not arrive home or forget the lesson, the teacher will be waiting for 15 minutes at the door then have to leave and the lesson must be forfeited. Due to our busy timetable and the teacher's next appointment, we may not be able to call you!

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Advanced Payment: Lessons must be paid for in advance of your tutor arriving for the whole 10 weeks of school term. 

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Student lesson no-show:  Less than 24 hours notice may result in forfeiting that lesson.

Where possible, PrestoPiano will try to schedule a make-up lesson for your cancellation.

A maximum  of one make-up lesson is permitted per student per term.

Due to our congested timetables, make-up lessons often cannot be arranged and the tuition fee for the student cancellation must be forfeited.

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Teacher Cancellation of the normal lesson: We will contact you as soon as possible to notify you of the teacher’s absence and give you a choice of relief teacher, make-up lesson, credit or refund.

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Do not solicit tutor contact details:  We ask that you do not ask for the tutor contact details. Just as in a normal school, we respect our teachers’ privacy. If you have questions or require administrative support, email us  to Maddie.prestopiano@gmail.com or call 0434-194763.

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Flexibility regarding appointment times:  Please allow up to 15 minutes before or after the scheduled time-slot for your drive-to-you teacher to arrive.  Varying traffic conditions, student needs and parent needs can cause teachers to run late. Safety is our furst priority. Please do not arrange other activities too closely to your piano lesson time.

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Adherence to school codes of conduct and workplace safety requests:  Chatting to your teacher outside of your scheduled time can pose a safety hazard for teachers who are driving to mulitple appointments.  Any physical, verbal or emotional incivility will not be tolerated and in such a case of parent or student misconduct, PrestoPiano reserves the right to discontinue service immediately.

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Your home is the studio: You must take responsibility to offer an environment optimal for learning in order to achieve progress.  Prestopiano suggests:

• A quiet, private environment to maximize student focus

• The student should be ready on their instrument

• The book/practice chart where tutor, parents and students can chart learning and progress

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Feedback: Feel free to forward your suggestions, comments and requests via email to Maddie.prestopiano@gmail.com

All queries from this large community are triaged and treated in an individual nature, with all efforts made to integrate your family’s preferences into the service.